by Nikkie Aisha on Tuesday, 23 June 2026 – 12:24 pm Workers interacting during the launch of Huduma Centre in Kisumu West on February 7, 2025. Photo Huduma Kenya Kenyans could soon access a wider range of government services at their nearest Huduma Centre following a new directive requiring agencies to roll out all citizen-facing services at the centres. Speaking at the Kenyatta International Convention Centre (KICC) during an event to mark Africa Public Service Day on Tuesday, June 23, Public Service Cabinet Secretary Geoffrey Ruku ordered all government ministries, departments and agencies (MDAs) to ensure all services offered directly to the public are accessible through the country’s 59 Huduma Centres. He added that the directive comes from President William Ruto in a push to improve service delivery and customer experience in the public sector. “We have directed all ministries, departments and agencies which have citizen-facing services, all those services must be made available in Huduma Centres,” he stated. Public Service CS Geoffrey Ruku during a Cabinet Committee meeting on Finance, Infrastructure, Land and Economic Production at the Deputy President’s Karen residence, January 7, 2025. DPPS Currently, Huduma Kenya provides 165 services from 51 ministries, departments and agencies as well as 35 county governments. However, according to Huduma Kenya Chief Executive Officer Ben Kai, only 11 national government agencies have deployed services in all Huduma Centres countrywide. According to the CS, government agencies would be required to work with the Huduma Kenya Secretariat to ensure seamless deployment of services nationwide. Under the directive, agencies with adequate staffing levels will station their officers at Huduma Centres to offer services to citizens. Those unable to deploy sufficient staff would be supported through a new arrangement in which Huduma Centre personnel would be trained to provide services on their behalf. “Where they don’t have enough staff to place in the Huduma Centres, as a ministry we have made arrangements with Huduma. Their staff will be trained on those services you are offering as a government agency, and they will be able to offer them on your behalf,” Ruku instructed. Access to government administration has long been a challenge for citizens, so the implementation of this directive could ease the burden of pursuing services that already entail difficult processes. It could also help standardise service availability across Huduma Centres, addressing disparities that currently force some citizens to travel to other counties to access services unavailable in their local centres. Moreover, the Ministry of Public Service and Human Capital Development said the approach will reduce operational costs and improve efficiency. Public Service CS Geoffrey Ruku gives a speech during an Africa Public Service Day event at the Kenyatta International Convention Centre (KICC), June 22, 2026. Photo CS Geoffrey Ruku Latest News CS Ruku Issues Orders to All Govt Agencies, Warns Civil Servants Tue, 23 Jun 2026 – 12:24 pm NTSA Explains Why Some Vehicle Owners Cannot Download eLogbooks Tue, 23 Jun 2026 – 12:11 pm Five Kenyan Women Nominated for Global Award Tue, 23 Jun 2026 – 11:51 am IMF Issues Fresh Instructions to CBK Affecting Bank Interest Rates Tue, 23 Jun 2026 – 11:40 am Sifuna Responds After ODM SG Ouster, Reveals Next Move Tue, 23 Jun 2026 – 11:22 am Ruto Directs Immediate Salary Increase for All Civil Servants Tue, 23 Jun 2026 – 11:10 am Confusion for FKF as Procurement Body Issues Verdict on CHAN Scandal Tue, 23 Jun 2026 – 10:59 am New Report Flags SGR, Affordable Housing Projects Over Corruption Tue, 23 Jun 2026 – 10:47 am Interior Ministry to Link CCTVs With National ID Database in New Plan Tue, 23 Jun 2026 – 10:36 am Motorists Stranded for Hours as Massive Gridlock Hits Nairobi-Mombasa Highway Tue, 23 Jun 2026 – 10:13 am Kenya Issues 7-Day Ultimatum to Shipping Companies Tue, 23 Jun 2026 – 9:57 a